FAQ | Pergo

FAQ

General

All ergonomic chairs on pergoworkstyle.com are original Herman Miller chairs.

All chairs offered on pergoworkstyle.com have Herman Miller’s 12-year international warranty. All services are done through pergoworkstyle.com by CHANINTR as an exclusive authorized dealer for Herman Miller in Thailand.

You can visit us at the Pergo showrooms to try the chairs in person.
Our showrooms are located at

Pergo (Bangkok Branch)
110 Soi Sukhumvit 26, Khlong Ton, Khlong Toei
Bangkok, 10110

Open Every Day | 10:00 – 19:00
+6692 015 8888

Pergo (Chiang Mai Branch)
55 The OfficePlus , Chiangmai - Hod Road, Suthep
Chiang Mai, 50200

Open Every Day | 09:00 – 18:00
+6652 005 679, +6699 894 9246

All chairs with the same specifications share the same retail prices across all channels.

Yes, we use HTTPS protocol to protect your information and privacy. Also, we never keep your credit card information. Your card information is transferred from your browser directly to 2C2P, the high standard payment gateway trusted by major marketplaces.

Orders/Returns

We have designed the website to be as easy to use as possible. Just follow the steps of selecting and reviewing the chair you think is right for you, pick the color you like, and in the case of the Aeron, the size that is the right fit for you. Once you’re done, proceed to checkout and make a payment. Remember, if you ever need help, we are just a phone call, LINE message or email away.

You can track your order anytime by logging into My Account, contacting us via email at info@pergoworkstyle.com or through our official LINE account.

Pergo gladly accepts returns of undamaged products in original condition for refund or exchange within 7 days of the purchase date. Please note that items purchased using promotions or any other offers are final sale and cannot be returned or exchanged. In the case that we deliver an incorrect order or a defective product, we will either send a replacement within 7 business days or issue a refund. Discounted items and/or items purchased using a promotion or any other offers are not valid for return or exchange. In the case that the item was delivered damaged or defective, the customer must contact our sales team within 7 days of the delivery date and Pergo will send a replacement within 7 business days. Pergo monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior.

Eligible return items purchased with cash or bank transfer will be issued a full refund within 14 business days into the customer’s bank account. Eligible return items purchased with a credit or debit card will be issued a refund with a bank fee to the original form of payment within 30 to 45 business days. Eligible return items purchased using an installment plan will be issued a refund with fees depending on the terms and conditions of the credit card company.

Please read our policy above to make sure that your item is eligible for refund or exchange. Send an email including your order number and reason for return/exchange to info@pergoworkstyle.com. A customer service representative will contact you back via phone to confirm that your order is eligible for return/exchange and will schedule a pickup date for your item. After confirmation, please make sure the item is in the package. Our team will pick up the item on the scheduled date.

Pergo reserves the right to change prices for products at any time and to correct pricing errors that may inadvertently occur. We offer a one-time price adjustment on items purchased up to 10 days prior to the start of a sale. To receive a price adjustment, please contact our team at info@pergoworkstyle.com and include your original order number.

Yes, all prices are inclusive of VAT.

Yes, please provide your company details and Tax ID number in the checkout page. It will be sent to you by post.

Yes, please contact us at info@pergoworkstyle.com and official LINE account .

We have made every effort to show the true colors of each chair by capturing 360-degree images, but colors may still vary from screen to screen. You can visit one of our showrooms to inspect our chairs in person for the most accurate color.

We accept credit/debit cards, bank transfers/QR code payments and iBanking/mobile banking transfers. For debit card purchases, please make sure your card supports online shopping.

Your card details are never sent to us. They are transferred from your browser directly to 2C2P, and we use SSL to keep that transfer safe. 2C2P is a trusted company that offers payment gateways to major marketplaces, and have very high levels of security to keep your card information safe. For more details about 2C2P, please visit the 2C2P website.

Subscription

1. It's affordable.

Renting does not require a deposit or a high upfront payment. You can start using Herman Miller’s best selling ergonomic chairs today for as low as ฿900 per month.

2. It's a trial run.

It’s not easy finding the perfect fit. With Pergo Subscription, you have the ability to test out various models and use it for as long as you want, worry-free. We’ll take care of regular maintenance at no additional costs.

3. It's easy to take care of.

Renting is a low investment, low commitment option to improve your health and productivity with all the heavy lifting covered by us. We handle delivery, maintenance, swaps and pick-ups so you can focus on what’s important.

4. It's flexible.

Whether you decide to change your mind and swap out one chair for another, move your office while renting our furniture, or decide to end your rental term early, our subscription-based model can easily adapt to your needs. Take 3 calendar days to test out your product and return or swap an item for no extra charge. You can also cancel or adjust your subscription any time, no questions asked.

NOTE: Minimum contract value of ฿5,000 per item. View our Terms of Subscription for more information.
5. It's sustainable.

Ergonomic and environmentally friendly: what more could you want? Renting with us means that the lifespan of a single product is extended as it is constantly being refurbished and reused, eliminating waste and overstocking. Read more about our sustainability policy here.

1. Choose a product.

Browse our wide selection of items to find the perfect solutions for your office.
2. Choose a delivery date.

Decide when and where you want your items delivered. All we ask is that you're home for the delivery! Please contact us at least 2 business days in advance if you need to reschedule your delivery or pickup.
3. Add your payment information.

We accept credit and debit card payments for subscription orders and you can update your billing details at any time. Our team will be in contact to confirm the orders details and delivery date.

Following the delivery, your securely stored card will be automatically charged at the beginning of every billing cycle until you wish to end your subscription.

All items will be in like-new condition. Before products are sent out for delivery, it's thoroughly inspected, cleaned and refurbished by our expert in-house team.

All great things come to an end — but they don't have to.

Your subscription automatically renews a month from the day of delivery. You will be alerted 7 calendar days before your renewal date.

For example, if you placed your order on the 1st, and we delivered on the 5th, "Month 1" charge will go through on the 1st (upon placing an order), "Month 2" will be charged on the 5th of the following month (and each 5th day of the month thereafter), and you will be notified on the 30th of the previous month.

If you choose not to renew your subscription, please contact us at least 3 business days before the renewal date. We'll pick up your item for free. We're sorry to see you go!

To enhance our customer’s experience, Pergo Subscription is operated by the Spruce team. Spruce is CHANINTR’s business division that handles all furniture rentals, ranging office chairs to sofas, dining sets and more.

Your Pergo Subscription order will still be fulfilled through pergoworkstyle.com. However, if you have any questions or need support with your order, our friendly Spruce team is here to help. You can reach them at:

LINE OA: @sprucesimple
Tel: 088 986 8665
Email: info@sprucesimple.com

Read up on our Terms of Subscription or contact Spruce team for more details at:

LINE OA: @sprucesimple
Tel: 088 986 8665
Email: info@sprucesimple.com

1. It's affordable.

2. It's a trial run.

3. It's easy to take care of.

4. It's flexible.

5. It's sustainable.

1. Choose a product.

2. Choose a delivery date.

3. Add your payment information.