Terms and Conditions

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Pergo accessible at www.pergoworkstyle.com.

These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Other than the content you own, under these Terms, Chanintr Living Limited and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted a limited license only for purposes of viewing the material contained on this Website.

You are specifically restricted from all of the following:

Publishing any Website material in any other media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is or may be damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being accessed by you and Chanintr Living Limited may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Chanintr Living Limited a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Chanintr Living Limited reserves the right to remove any of Your Content from this Website at any time without notice.

This Website is provided "as is," with all faults, and Chanintr Living Limited express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

In no event shall Chanintr Living Limited, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Chanintr Living Limited, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

You hereby indemnify to the fullest extent Chanintr Living Limited from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Chanintr Living Limited is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

The Chanintr Living Limited is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Unless the context otherwise requires, the following definitions shall have the following meanings:

“Customers” or “Customer” means a Website user with a Pergo Subscription account.

“General Terms of Use” means these general terms of use.

“Intellectual Property Rights” means copyright, trademarks, service marks, trade names, service names, domain names, trade dress, patents, trade secrets, know-how, rights in goodwill, database including Your Information, rights in designs including images, sounds, graphics, video, software and any and all other intellectual property rights in any forms of protection, whether registered or unregistered in any part of the world.

“Password” refers to the valid password that a Customer must use in conjunction with the Username to access Customer’s account with Pergo Subscription.

“Pergo” means the Website operated by Chanintr Living Limited having its registered address at 110 Soi Sukhumvit 26, Khlong Ton, Khlong Toei, Bangkok and for all legal purposes, Chanintr Living Limited as a legal entity.

“Product” or “Products” means the rental product(s) available for You and/or Customer(s) by Subscription as displayed on the Website which Pergo may at any time add or delete from the Website without prior notice.

“Terms and Conditions for Pergo Subscription” means the terms and conditions which specifically apply to the subscription to Product(s) on the Website.

“Website” means this website www.pergoworkstyle.com, both the web and mobile versions.

“Subscription” means a subscription service provided by Pergo in order to allow a Customer(s) to rent the Product(s) through the Website.

“Subscription Fee” means the subscription fee of each Product payable by a Customer to Pergo, as set out on the Website.

“T&C” means these General Terms of Use, Terms and Conditions of Subscription, instructions, notices and all any other rules or guidelines governing the use of Website and the Subscription to Product(s).

“Username” refers to the valid username of a Customer who has an account with Pergo.

“You” means any person accessing the Website whether or not a Customer of Pergo.

“Your Information” means any information a Customer gives to Pergo whether via the Website, telephone, email and all or any other methods whether by Subscription and/or creating a Pergo Subscription account including but not limited to personal data such as your name, email address, billing address, shipping address, phone number and payment information.

2.1 By using and accessing the Website, You agree to comply with any and all T&C as well as any of their amendments issued by Pergo. Pergo reserves the right to revise and/or add T&C at any time, and without any advance notice, and You are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Website and/or upon your receipt of our notification email(s) issued in accordance with these General Terms of Use.

2.2 Pergo requires a Customer to create a Pergo Subscription account and verify such account via Pergo’s confirmation email in order to subscribe to the Product(s). Pergo may, at any time in Pergo’s sole and absolute discretion, request that You update Your Information or forthwith invalidate the Username and/or Password without giving any reason or prior notice.

The Intellectual Property displayed in or obtained through the Website shall, at any time, be owned by Pergo.

Pergo may include hyperlinks and/or banners to other websites, or content on the internet on the Website for the purposes of advertising third parties’ products and/or services. Such linked websites or content are owned and/or operated by third parties and are not under Pergo’s control. Pergo is not liable for any errors, falsehood, inaccuracy and any other objectionable materials in the linked websites and contents. You agree that your access to or use of such linked websites or content is entirely at your own risk.

By submitting Your Information, You consent to and authorize Pergo, Pergo’s operator and Pergo’s related companies to use Your Information, including without limitation, for the purposes of:

(a) sending informational and promotional emails to You;

(b) delivering the subscribed Product(s) and picking-up of the returned Product(s);

(c) providing Customer support;

(d) administering your account with Pergo; and

(e) verifying and carrying out financial transactions in relation to payment(s) You make with Pergo.

Pergo may, in its sole and absolute discretion, with immediate effect upon giving You notice, terminate your use of the Website and/or disable your Username and Password.

7.1 All notices or other communications shall be deemed duly given to You if:

(a) communicated through any print or electronic media. In such case, it shall be deemed to be notified to You on the date of publication; or

(b) sent by post to your last known address or email address. In such case, it shall be deemed to be received by You on the day following such posting or sending.

7.2. You may only give notice to us in writing and send it to our designated address at 110 Soi Sukhumvit 26, Khlong Ton, Khlong Toei, Bangkok with attention to Chanintr Living Limited or email at info@pergoworkstyle.com, and we shall be deemed to have received such notice only upon receipt. While we endeavor to respond promptly to your notice, we do not guarantee consistent speed of response.

8.1 The T&C shall be governed by and constructed in accordance with Thai laws and You hereby submit to the exclusive jurisdiction of the Courts of Thailand.

8.2 You acknowledge and agree that any records including without limitation records of any telephone conversations, emails, Order, Your Information, Password, Username maintained by Pergo relating to or in connection with the Website and Subscription to Product(s) shall be binding and conclusive on You for all purposes whatsoever and shall be conclusive evidence. You hereby agree that all such records are admissible as original evidence in Courts and/or any authorities in any jurisdiction and that You shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of such records merely on the basis that such records are in electronic form or are the output of a computer system, and You hereby waive any of your rights, if any, to so object.

Unless otherwise defined, the definitions and provisions set out in General Terms of Use will apply to these Terms and Conditions of Subscription.

2.1 The General Terms of Use shall be applied to these Terms and Conditions of Subscription mutatis mutandis as long as they do not conflict with these Terms and Conditions of Subscription.

2.2 Customer agrees and acknowledges that access to the Website, any Subscription, and any of Your Information, data or communications referable to Customer’s Username and Password shall be deemed to be:

(a) Customer’s access to the Website;

(b) Customer’s Subscription; and/or, as the case may be

(c) Customer’s inputted information.

Customer undertakes to treat Username and Password confidentially. Customer further agrees and acknowledges that Customer shall be bound by and agrees to fully indemnify Pergo and/or its operator against any and all damages attributable to any access to the Website, any Subscription and any inputted information referable to Username and Password.

2.3 Customers with a Pergo Subscription account must be of legal age and have the legal capacity to enter into and any form of contracts. If You are below 20 years old or do not have legal capacity to enter into contracts, You must first obtain:

(a) consent from your parent(s) or legal guardian(s);

(b) your parent(s)’s or legal guardian(s)’s acceptance of the T&C;

(c) parent(s)’s or legal guardian(s)’s agreement to take responsibility for (i) your actions, (ii) any charges associated with Subscription, and (iii) your acceptance and compliance with the T&C.

3.1 Customer may start the Subscription to the Product(s) via a Customer’s account with Pergo by placing the Product(s) into a cart and completing the Subscription form on the Website. Each Subscription is for each Product.

3.2 The Subscription shall be subject to Pergo’s acceptance in its sole discretion which will be informed to you by the Subscription confirmation, and each Subscription accepted by Pergo shall constitute a Subscription contract between a Customer and Pergo according to these terms and Conditions of Subscription. For the avoidance of doubt, the charge of the first payment to a Customer, subject to Clause 7.2, does not mean the Subscription contract has been formed.

3.3 Once a Subscription contract is constituted, Pergo still reserves the right to terminate the Subscription contract, whether or not the subscribed Product(s) has been dispatched, in transit and whether payment has been charged to a Customer, in the event that a subscribed Product(s) has been mispriced on the Website.

3.4 All Subscriptions will be deemed to be irrevocable and unconditional upon transmission through the Website and Pergo shall be entitled (but not obliged) to process for such Subscription and collect payment(s) without Customer’s further consent and without any further notice to Customer.

4.1 The Subscription term for all Subscription contracts is 1 month. Customer agrees that each Subscription shall be automatically renewed until canceled or terminated.

4.2 In the event that the Subscription term is renewed up to 12 months, Customer shall allow Pergo’s team to inspect, clean and/or perform any necessary actions for the maintenance of the subscribed Product(s). Pergo shall notify Customer at least 30 days prior to the appointment for maintenance service.

5.1 The Subscription Fee of the Product(s) shall be listed at the time at which the Subscription of Customer is transmitted to Pergo. Pergo shall be entitled to amend the Subscription Fee at any time without giving any reason or notice.

5.2 Customer is required to subscribe to each Product at a minimum Subscription Fee of Baht 5,000. Such minimum Subscription Fee may be amended by Pergo at any time without giving any reason or notice.

5.3 One delivery and pickup fees are included in the Subscription Fee.

5.4 All Subscription Fees are inclusive of VAT.

Customer may modify the Subscription by sending the request to the confirmation email from Pergo. In the event that such request is not made at least 2 business days prior to the scheduled delivery or pickup, the modification fee of Baht 990 will be applied.

7.1 Customer shall make payment using a credit card, or any of the payment methods as prescribed by Pergo and shall authorize Pergo to charge the Subscription Fee and any other charges incurred as a result of Customer’s requests (if any) per Customer’s selected payment method.

7.2 The Subscription Fee will be charged on a monthly basis per the Customer’s selected payment method throughout the Subscription term. The first payment will be charged immediately upon the complement of the Subscription form set forth in Clause 3.1 and the ongoing payments will be charged on the calendar day corresponding to the delivery day (for example, the Subscription is made on 1st and the subscribed Product(s) is delivered on 5th, the first payment will be charged on 1st but the ongoing payments will be charged on every 5th of the month thereafter).

7.3 If the Customer’s selected payment method fails and is not remedied before the next billing cycle is due to be collected, Pergo shall have the right to terminate the Subscription. Additionally, the client gives Pergo the right to charge any outstanding amount (owed rental, service or damages fee) on their securely stored payment method without prior notice.

7.4 The payment method, billing information or any issue relating to the payment can be amended by contacting Pergo from time to time, and Customer is deemed to authorize Pergo to continue to charge per the updated payment method.

7.5 Refund of Payment:

(a) All refunds shall be made via original payment mechanism and to the person who made the original payment ONLY.

(b) Pergo does not guarantee the timeliness of the refunds reaching the Customer's account. The processing of refund is subject to the respective banks’ and/or payment gateway service providers’ internal processing timeline.

(c) All refunds are conditional upon Pergo’s acceptance of a valid return of the subscribed Product(s). Pergo reserves the right, at its sole and absolute discretion, to examine the condition of the returned Product(s), which may result in a refund being refused in full or partly.

8.1 Pergo provides the delivery and pickup services for addresses in Bangkok or other service areas provided by Pergo only.

8.2 Customer may select the preferred date (Monday to Saturday, excluding public holidays) for delivery or pickup. Without any guarantee, Pergo will endeavor to accommodate the date and time in about 3-5 business days according to the Customer’s request and confirm the delivery or pickup appointment to Customer in advance.

8.3 The delivery or pickup appointment may be rescheduled by contacting Pergo at least 2 business days prior to the scheduled date, otherwise a rescheduling fee may be charged.

8.4 Unless otherwise specified, any handling expenses incurred upon any Customer’s request will be charged at Baht 990 per subscribed Product/time.

8.5 Customer shall be at the delivery or pickup address on the date of appointment. At the time of delivery, Customer shall be required to sign the delivery document(s) handed by Pergo’s team and shall be deemed to receive the subscribed Product(s) in a like-new condition unless any remark is indicated by Customer.

8.6 During the COVID-19 pandemic, the following conditions shall be applied unless the amendment is made by Pergo from time to time without any advance notice to Customer:

(a) Pergo shall work to safeguard the health of all Customers and Pergo team as much as is possible, including but not limited to social distancing, wearing face masks, using hand sanitizers and complying with all relevant laws, regulations, rules and recommendations of health authorities;

(b) All delivery trucks shall be equipped with sanitizers, disinfecting wipes, latex gloves and face masks; and

(c) Customer and/or anybody involved with the delivery or pickup activities shall wear face masks at all times. In case Customer and/or anybody in the same household has any signs of COVID-19 symptoms, such issue must be immediately informed to Pergo and the appointment shall be scheduled. Pergo shall have the right to refuse to carry out delivery or pickup and charge for any further incurred handling expenses (if any) if such issue is discovered by Pergo team.

9.1 Customer may return the subscribed Product(s) by sending a request to Pergo.

9.2 The subscribed Product(s) must be returned in the same condition it was delivered in.

9.3 Customer may return or exchange the subscribed Product(s) without any charges if a request is sent to Pergo within 3 calendar days after the delivery date.

9.4 In case Customer does not send a request to return the subscribed Product(s) specified in Clause 9.3, Customer shall give advance notice of at least 2 business days prior to the preferred pickup date. The handling expenses will be charged to Customer.

9.5 Subject to clause 9.3, Customer may, during the Subscription term at any time, upgrade or exchange the subscribed Product(s) for other Product(s) by sending the written notice to Pergo not less than 7 business days in advance. A processing fee will be charged to Customer at Baht 990 per Product/time. The difference of the Subscription Fee will be collected immediately upon the date of Customer’s request in case the Subscription Fee of exchanged Product(s) is higher than the subscribed Product(s). For the avoidance of doubt, Customer shall not be entitled to any refund if the Subscription Fee of exchanged Product(s) is cheaper.

10.1 A Customer acknowledges and agrees that the title in the subscribed Product(s) belongs to Chanintr Living Limited and shall not pass to the Customer.

10.2 The Customer shall hold the subscribed Product(s) as Pergo's fiduciary agent and/or bailee as the case may be.

11.1 Pergo shall maintain, inspect, deeply clean, disinfect and refurbish the Product(s) in a like-new condition before delivering to Customer. Pergo guarantees that the reparation for the Product(s) will be done with new official spare parts from Herman Miller; and

11.2 Pergo shall undertake the maintenance for all regular wear and tear i.e. scratches, fading, dirt, smudges and/or loose parts or fabric arising out of the ordinary and suitable usage.

12.1 Customer shall use the subscribed Product(s) subject to its ordinary and suitable usage and shall not sublease or assign any rights under these Terms and Conditions of Subscription to a third party without advance written consent of Pergo;

12.2 Customer shall be responsible for all monthly rental fees for the subscribed Product(s). Customer agrees to make payments for their subscribed Product(s) in a timely manner as outlined in the contract, authorizing Pergo to charge the amount owed for rentals, services or damages on their securely stored payment method without prior notice. Failure to comply with payment will be deemed a case of stolen good(s) and will result in legal action from Chanintr Living Limited.

12.3 Customer shall keep, maintain, look after and preserve, on a regular basis and at the Customer’s expenses, the subscribed Product(s) in a good working condition throughout the Subscription term and any renewals thereof;

12.4 Unless otherwise specified, the Customer shall be obliged to the loss of or all damage to the subscribed Product(s) arising from unsuitable or improper use, willful vandalization, negligence, abnormal working conditions, excessive load and/or modification to the original condition of the subscribed product(s); and

12.5 Upon receiving reasonable written advance notice of at least 7 days from Pergo, the Customer shall allow Pergo or the Pergo’s authorized representative(s) to inspect the condition of the subscribed Product(s).

13.1 The subscribed Product(s) shall not be relocated to other places without a 7 days’ written advance notice to Pergo. Pergo shall be entitled to terminate the Subscription if such new address is outside Bangkok or other service areas provided by Pergo.

13.2 Customer may relocate the subscribed Product(s) as follows:

(a) by Customer – Customer shall keep, maintain, look after and preserve the subscribed Product(s) at all time during the transportation and installation to the new place; or

(b) by Pergo – Customer may request Pergo to transport the subscribed Product(s) at “Contact Us” button on the Website. In this case, a transportation fee of Baht 990 will be charged to the Customer.

14.1 Customer may cancel the Subscription at any time by sending a request to Pergo subject to the following conditions:

(a) Customer shall not be charged any amount of payment if the cancellation request is made before the delivery of the subscribed Product(s).

(b) Unless Customer cancels the Subscription before the billing date, Customer authorizes Pergo to charge the Subscription Fee for the next billing cycle to Customer’s payment method.

(c) Customer shall be obliged to pay the difference between the paid amount of the Subscription Fee of the subscribed Product(s) and a minimum Subscription Fee subject to Clause 5.2, which shall be charged immediately on the cancellation date (if any).

(d) Customer is able to continue using the subscribed Product(s) through the end of billing period and the subscribed Product(s) shall be returned to Pergo at the date and time accommodated by Pergo set out in Clauses 8 and 9.

(e) For the avoidance of doubt, Pergo shall have the right to not refunds for any partial Subscription Fee which has been paid if Customer cancels the Subscription and wishes to return the subscribed Product(s) before the end of the billing period.

15.1 Pergo may terminate the Subscription as a result of the Customer’s failure to comply with these Terms and Conditions of Subscription and fails to remedy within 30 days after the date of receipt of Pergo's written notice.

15.2 Upon termination in accordance with Clause 15.1, Customer shall not be entitled to a refund of any paid amounts and the subscribed Product(s) shall be returned to Pergo at the date and time scheduled by Pergo.

Return of the subscribed Product(s) and refund of the Subscription Fee are the Customer’s sole and exclusive remedies for non-conformity of or defects in the subscribed Product(s).

For avoidance of doubt, notwithstanding any other provision of these Terms and Conditions of Subscription in the contrary, Pergo’s maximum cumulative liability to Customer or to any other parties for all losses and damages under, arising out of or relating to each Subscription contract, will not exceed the sums that customer has paid to Pergo under such Subscription contract.